Booking an inspection online

What this screen is for. How a visitor books an inspection on your website — choosing the service, adding extras, picking a time, and what happens after they hit the button. Written for the buyer doing it; useful to you for knowing exactly what they see. How to get there. Every Book an inspection button on the site lands here. A Book now on a service card arrives with that service already picked. What every button does Step 1 — Pick your inspection. One card per inspection: name, price (or "Call for pricing"), the firm's description, and "About 2½ hours on site." Exactly one is always ticked — tapping another switches, it never un-picks to nothing. Under it, "Or book just one service on its own" opens only if the firm allows it — that's for someone who wants only radon, say, with no inspection. Step 2 — Add anything else while we're there. Tap add-ons on or off; each shows its price and how much time it adds, and the total updates as you go. Changing the main inspection drops add-ons that no longer apply. "Your inspection" — the running total. The one box that always answers "what will this cost": the service, each add-on, a Travel fee line when the property's ZIP carries one, "About how long on site", and Your price. Under it, always: "This is what we'd charge today. Nothing is charged until our office confirms it with you." Step 3 — Your details. Name, email, phone (it formats itself as you type), and the property address, which suggests full addresses as you type — you can always just type it out. An address outside the firm's usual area still submits, with an honest "we'll still review your request" note. Preferred date — the month grid. Open days are tappable; fully-booked days are struck through; closed days are muted. The firm's open hours show above it. The calendar reaches 92 days out, no further. Preferred time. Opens after a date is picked, listing only times that are genuinely open on the firm's calendar. When a day has nothing, the page says why: closed that day, fully booked, or "a visit that long doesn't fit before we close — pick another date, or take an add-on off." Request this inspection. Sends the request. Under the button: "No payment required to request. We'll confirm availability before charging anything." A plain line notes that by sending it you agree the firm can contact you about your inspection. Request received! — the confirmation screen: what, when (in the firm's own timezone), where, and the total, a confirmation reference, and "We emailed a copy to you — the firm will confirm the time." Common questions "Am I charged when I book?" No. Booking is a request — nothing is charged and the office confirms the time with you first. "Why are there no times on the day I want?" The page tells you which it is: the firm is closed that day, the day is fully booked, or your add-ons made the visit too long to fit before closing. "I picked a time and it disappeared." Adding a service made the visit longer, so your start time no longer fits before closing. The page says so and asks you to pick an earlier start or another date. "What does 'Call for pricing' mean?" That service is priced per job. The total says "Call for pricing" instead of pretending a number, and the office confirms that part with you before anything is charged. "What's the Travel fee line?" Your property's ZIP falls in an area the firm charges travel for; it's shown as its own line, never hidden in the total. "Can I get text updates?" A "Text me updates" checkbox appears on the form once the firm's texting number is live. It starts unticked, and ticking it is never required to book. "Did my request go through?" You'll see "Request received!" with a reference code, and a copy lands in your email. Good to know The booking page can't double-book the firm: days off, full days, and travel buffers are excluded from the picker automatically, and even two people confirming at once end up as one booking. The price the visitor watches is the price that gets recorded — the same pricing math runs the service card, the running total, and the invoice, so they can't disagree. If live availability can't be loaded, the page says so and offers no times — it never books a time it couldn't verify. Bots get quietly wasted: a hidden trap field means a bot "succeeds" at a fake confirmation while nothing is written down. Related Your public website — the front door The rest of the pages — services and city pages that link here Confirming booking requests in the dashboard Your services and prices